For assistance, information, or comments and questions please complete the form below and then click the submit button.
Position Title:
(E.g. Manager, Analyst, etc.)
*First Name:
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*Phone:
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Click on each box beside the problem(s) that you are experiencing:
Receiving incorrect tax decisions (in Purchasing, Service Entry, Invoice Verification,
Logistics Invoice Verification [LIV], or Finance) despite correct information in Taxware
or Vertex?
Required to perform manual steps in order to obtain the correct tax decision? In what
areas: Purchasing, Service Entry, Invoice Verification, LIV, or Finance?
Issues with purchase order display? Display a Purchase Order - click the conditions tab,
then invoice tab, and finally back to conditions. Has the value in the conditions tab
changed, yet no data been modified?
Issues with Multiple Cost Objects on Purchase Orders or Service Entry Sheets?
Receiving incorrect tax results in Service Entry if the document is copied or no changes
are made prior to accepting?
Receiving incorrect tax result in Service Entry if the document is copied or no changes
are made prior to accepting?
Receiving incorrect tax decisions in LIV unless manual processes are performed?
Incorrect consolidation of Service Entry lines by tax code in LIV?